Published by The Funtek Global Sourcing Team
When sourcing sintered stone and porcelain slabs for large-scale projects, you need complete transparency. We’ve gathered the most frequently asked questions from Google—including the hard ones about complaints, shipping, and pricing—and answered them all right here.
1. Company Identity & Legitimacy
What is Funtek? Is Funtek legit or a scam?
Funtek is the sintered stone brand of Shanghai Fengyou Industrial Co., Ltd. Funtek specializes in manufacturing and globally exporting premium sintered stone for kitchen countertops, bathroom walls, and exterior facades.
Is Funtek a Chinese company? Who owns it?
Funtek is the sintered stone brand of Shanghai Fengyou Industrial Co., Ltd. Our Shanghai office handles buyer communication and export coordination. The manufacturing base is in Zhaoqing, Guangdong. You can learn more about our history and team here.
Is Funtek shutting down or going out of business?
No. Funtek is rapidly expanding. We are continually upgrading our pressing machines and firing kilns to produce larger, more advanced slabs for the global market.
See Our Quality Firsthand: Inside the Funtek Facility
Take a quick look at our massive inventory of large-format slabs, featuring exceptional strength and elegant designs.
2. Quality, Sizing & Pricing
Does Funtek have good quality products? Is it better than competitors?
Yes. Our sintered stone is engineered under extreme pressure and 1200°C+ heat. When comparing sintered stone vs. traditional quartz or natural marble, Funtek slabs are highly superior in heat resistance, UV stability (won't fade outdoors), and scratch resistance.
How is Funtek's sizing and fit?
We offer ultra-large formats, including 3200x1600mm and 2700x1200mm. For more details on choosing the right spec, read our guide on sintered stone thickness (ranging from 3mm to 15mm).
Why is Funtek so affordable?
Our pricing is highly competitive because of our Direct-to-Buyer model. You are skipping the local wholesale markup. For a deeper breakdown of costs, check out our comprehensive Sintered Stone Price Guide.
3. Global Shipping & Availability
Where does Funtek ship from? Does it ship to the US / internationally?
We ship all containers directly from our warehouse facilities near major coastal ports in China. Yes, we ship globally, including extensive operations across the US, Canada, Europe, and Asia.
Is Funtek banned or restricted in any country? Is it available in the US?
Funtek is fully available and operating in the US and globally. Our products comply with international building material standards. We expertly handle customs documentation to ensure smooth entry into your country.
4. Safety, Complaints & Claims
Is Funtek safe to buy from? What do customers say?
Confirm the company identity, product specification, inspection requirements and packing scope before order approval. Review our Marble-Look Sintered Stone collections.
Why is Funtek so bad? What are the complaints?
Slab damage during transport is a risk to review before shipment. Packing and loading requirements should be agreed for the order. Request packing records and document visible damage on receipt; claims are assessed under the published refund policy.
What is Funtek's return policy?
In B2B wholesale, returning a heavy container is impractical. Therefore, our policy is based on Claims and Replacements. For damage claims, retain packaging and product records and contact us within the period stated in the refund policy. The cause and available remedy are reviewed against the order and evidence.
How do I contact Funtek customer service?
Our sales and support team responds Monday to Friday, 09:00–18:00 China Standard Time (UTC+08:00). Saturday support is limited to email and WhatsApp; Sunday is closed. Enquiries can be submitted at any time. You can reach us via our Contact Page, email us at linda@funtekgroup.com, or WhatsApp us at +86-18918173725.